(Buyer Notice) Product: All products in our store are natural, authentic, and certified by appraisal institutions at any time Color difference: We try our best to keep the photos consistent with the actual products. Due to differences in shooting time, angle, monitor, and personal perception of color, May cause slight color discrepancies with the actual product, please refer to the actual product for accuracy. If you mind, please take photos with caution Characteristic description: Ice cracking is a natural ice cracking cotton fluff formed by earthquakes or plate compression during the growth process of crystals. It's also a special feature of natural crystals Sign for: Dear customer, all products are packaged and shipped intact. If the package is damaged or deformed due to compression, the staff should check whether the goods are damaged or missing. If there is any damage or missing items, please refuse to sign and return in person. Contact our customer service personnel for assistance. If the goods are out of stock or defective after signing for, the buyer shall bear the responsibility on their own After sales: As long as you are not satisfied with the goods, our store provides a return and exchange service. Please return the item the next day after signing for it, ensuring that the product has not been disassembled or exchanged You can return or exchange the goods by bearing the postage, and we no longer promise to return or exchange the goods if they are outdated. thank you. Wishing you a pleasant shopping experience